Vanguard Arms

Effective Date: 20/12/2024

At Vanguard Arms, we are committed to ensuring your satisfaction with our products. This policy outlines your rights and our procedures regarding returns and refunds, in compliance with UK consumer law.

1. Your Legal Rights

Under the Consumer Rights Act 2015, you are entitled to the following:

• 30-Day Right to Reject: If a product is faulty or not as described, you have 30 days from the date of purchase to return it for a full refund.

• Up to 6 Months: If a fault develops within six months and cannot be repaired or replaced, you are entitled to a full refund in most cases.

• Up to 6 Years: If a product does not last a reasonable length of time, you may be entitled to some money back.

2. Change of Mind Returns

While not legally required, we offer a goodwill return policy for items purchased in-store:

• In-Store Purchases: If you change your mind, you may return unused and unopened items in their original packaging within 14 days of purchase for an exchange or credit note. Please provide the original receipt as proof of purchase.

• Online Purchases: For items purchased online, you have a legal right to cancel your order within 14 days of receiving the goods, for any reason. After notifying us of your decision to cancel, you have an additional 14 days to return the items. A full refund, including standard delivery costs, will be processed within 14 days of receiving the returned goods.

3. Exceptions

Certain items are exempt from our change of mind returns policy:

• Custom or Personalised Items: Products that have been customised or personalised to your specifications cannot be returned unless faulty.

• Perishable Goods: Items that are perishable or have a limited shelf life are not eligible for return unless faulty.

• Unsealed Media: DVDs, CDs, and software that have been unsealed are non-returnable unless defective.

4. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service team at info@vanguardarms.co.uk or 01444 484966 to inform us of your return and receive a Return Merchandise Authorisation (RMA) number.

2. Prepare the Item: Ensure the product is unused, in its original packaging, and includes all accessories and documentation.

3. Return the Item: Send the item to the address provided by our customer service team. For online purchases, you are responsible for return shipping costs unless the item is faulty.

5. Refunds

Once we receive and inspect the returned item:

• Approved Returns: We will process your refund to the original payment method within 14 days. Please note that it may take additional time for your bank or credit card provider to credit your account.

• Rejected Returns: If the item is not in acceptable condition, we will notify you, and no refund will be issued.

6. Faulty or Damaged Items

If you receive a faulty or damaged product:

• Contact Us Immediately: Notify our customer service team within 30 days of purchase.

• Assessment: We may request photos or further information to assess the issue.

• Resolution: Depending on the circumstances, we will offer a repair, replacement, or full refund, including any delivery charges incurred.

7. Contact Information

For any questions or to initiate a return, please contact us:

• Email: info@vanguardarms.co.uk

• Phone: 01444 484966

• Address: Lindfield

This policy does not affect your statutory rights. For more detailed information on your consumer rights, please visit the Citizens Advice website.

Note: This policy is subject to change. Please review it regularly for any updates.